Return & Exchange Policy

Authentic Reason Required: Returns or exchanges are only accepted for valid and authentic reasons, such as receiving a damaged bottle, transit leakage, or a wrong product dispatch.

Claim Window: Any return or exchange request must be reported to our support team within 48 hours of parcel delivery.

Mandatory Packaging Condition: To be eligible for a return or exchange, the product must be in its original condition, with the perfume bottle completely undamaged and the outer perfume box in pristine shape.

Proof of Damage: Customers must provide clear photos or an unboxing video showing the damaged or incorrect item to process an authentic return claim.

Fragrance Preference Disclaimer: Due to personal scent preferences, opened or sprayed perfume bottles cannot be returned or exchanged simply because you did not prefer the scent.

Refund & Cashback Timeline: Once your returned item is received, inspected, and approved by our quality team, your cashback/refund will be processed within 20 to 25 business days.

Refund Payment Method: Approved refunds/cashback will be transferred directly via online Bank Transfer, JazzCash, or EasyPaisa as per customer confirmation.

Order Cancellation Window: You may cancel your order free of charge before it is dispatched by contacting our team immediately.

Post-Dispatch Policy: Once an order has been dispatched from our facility, it cannot be canceled. Refusing COD parcels upon delivery may result in account restriction for future orders.

Customer Support: To initiate a return, exchange, or cancellation, please reach out with your Order ID to info@khaloospk.com or WhatsApp/Call us at 0331-7103676.